Your satisfaction is guaranteed. We pride ourselves on the quality of our products, so if the product arrives damaged or faulty in any way, we are happy to accept returns for a full refund of the original payment method within 30 days of when your order was placed. However, as all of our products are printed on demand and to order, we cannot make exchanges or refunds for change of mind or selecting the wrong product, size, frame colour etc by mistake. So please check your measurements and make your selection carefully. Any questions regarding this please email us at info@desotogi.co.nz