FAQ's

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Framed products are shipped in New Zealand only. We run discounts and promotions all year, so stay tuned for exclusive deals.

• CANVAS PRINTS:

It generally takes 3-5 days to fulfill a canvas print order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

New Zealand wide: 2-3 day courier service
Australia: 7- 10 business days
Rest of the World: 14-28 business days

• FINE ART PRINTS:

It generally takes 3-5 days to fulfill a Fine Art Paper print order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

New Zealand wide: 7-10 days
Australia: 7- 10 business days
Rest of the World: 14-28 business days

• FRAMED CANVAS PRINTS:

It generally takes 1-3 days to fulfill a Framed Canvas print order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

Framed Prints are shipped New Zealand wide Only: 2-5 days

What information do we collect? 

We collect information from you when you register on our site, place an order, respond to communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information. You may, however, visit our site anonymously. This online privacy policy applies only to information collected through our website and not to information collected offline.

How do we use your information?
We may use the information we collect from you when you register, purchase products, respond to a marketing communication, or use certain other site features to personalize your site experience and to allow us to deliver certain content and product offerings in which you may be interested or to better service you in responding to your customer service requests.

We may also use your information to process your orders and transactions in a timely manner, or to administer a promotion, survey or other website feature.

If you have opted-in to join our mailing list, we may periodically send you emails. If you would no longer like to receive promotional e-mail from us, you can click on the unsubscribe link and then you will no longer receive emails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place an order we do not store any credit card information on our servers as this is done externally by the various payment gateway servers we use via Secure Socket Layer (SSL) technology. 

Do we disclose the information we collect to other parties?
No. We do not sell, trade, or otherwise transfer to other parties any of your personal information.

Changes to our policy
Any changes to our privacy policy will be posted here on this page. Policy changes will apply only to information collected after the date of the made changes.

Your consent
By using our website, you consent to our privacy policy.

Your satisfaction is guaranteed.  We pride ourselves on the quality of our products, so if the product arrives damaged or faulty in any way, we are happy to accept returns for a full refund of the original payment method within 30 days of when your order was placed. However, as all of our products are printed on demand and to order, we cannot make exchanges for change of mind or selecting the wrong product by mistake. So please make your selection carefully. Please email us at info@desotogi.co.nz if you have any questions or concerns.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Just email us if you have a particular customisation you have in mind and we'll let you know what it will cost...info@desotogi.co.nz