Your satisfaction is guaranteed.  We pride ourselves on the quality of our products, so if the product is damaged or faulty in any way, we are happy to accept returns for a full refund of the original payment method within 30 days of when your order was placed. As all of our products are printed on demand and to order, we cannot make exchanges for change of mind or selecting the wrong product by mistake. So please make your selection carefully. Please email us at info@desotogi.co.nz if you have any questions or concerns.